Common issues and how to fix them. If something here does not solve it, email info@soryk.co.
Most problems trace back to a plan limit, a missing assignment, or a Shopify-side setting. Each fix below points to the page where you can dig deeper.
Login & magic links
The magic-link email never arrives
Check the spam folder, confirm the agent's email matches exactly what you invited, and if you use your own Resend key confirm the domain is verified. The app shows a not delivered notice if sending failed, so try again.
Too many attempts / rate limited
Login is limited per email and per IP for a few minutes to stop abuse. Wait and try again rather than requesting many codes in a row.
Agents
An agent cannot sign in or sees agent disabled
After a downgrade they may be over your plan's agent limit, or set inactive. Upgrade, reactivate them, or set another agent inactive to free a slot. See Plans, billing & add-ons.
An agent does not see a company
Check the company is assigned to them, and if territoryEnabled is on, that the company's location matches their territory. See Territories & geo.
Orders & prices
Wrong or missing B2B price
Check the company's catalog and price list, and that the chosen location belongs to the company. Prices resolve to the lower of the native and managed catalog. See Catalogs & price lists.
An order is blocked when placing it
The company may be over its credit limit, or a buyer order is waiting on approval. See Customer app.
Discounts & commissions
A discount unexpectedly needs approval
It is above your agentDiscountMaxPercent ceiling. Raise the ceiling in Settings or approve it in the Discounts tab.
An order is not attributed to an agent
Add a soryk_agent tag on the draft, or use Fix attribution in the Commissions tab. See Commissions.
A commission is not showing
Only paid orders count, and storefront orders only if commissionsOnOnlineOrders is on.
Push notifications
Notifications are not arriving
The agent must grant permission in the app. On iOS use the installed home-screen app on 16.4 or later. See Push notifications.
Territories
Map shapes are not matching locations
Shopify locations do not carry coordinates, so circle and polygon rules are skipped. Use country, region or zip-prefix rules. See Territories & geo.
Plan & feature access
A feature is greyed out or shows an upgrade prompt
That feature needs a higher plan or an add-on. See Plans, billing & add-ons.