Push notifications

Push notifications tell your agents when something needs them, in the browser and in the iOS and Android apps.

How it works

Soryk uses standard web push. When an event fires, the server sends a small notification to the agent's subscribed devices; the app shows it and, when tapped, opens the right screen.

Each device an agent enables notifications on registers its own subscription, so the same person can receive alerts on their phone and their browser at once. Invalid or expired subscriptions are pruned automatically, so you never have to clean up devices that logged out or uninstalled the app.

Turning notifications on

An agent enables notifications from the app Settings. The browser or app asks for permission, then subscribes the device.

1. Open Settings in the app

   The agent opens Settings in the Soryk agent app, on the web or on their phone, and turns notifications on.

2. Grant permission

   The browser or app shows the system permission prompt. The agent taps Allow. If they dismiss it, they can re-open the prompt from the same Settings toggle.

3. The device subscribes

   Once permission is granted, the device registers its push subscription with Soryk and starts receiving notifications. Nothing else is needed.

There is nothing for the merchant to configure beyond having push enabled on the backend.

Platform support

Notifications work in the browser, in the installed home-screen app on iOS (16.4 and later), and on Android. Installing the app to the home screen is what unlocks push on iOS.

On iOS, adding the app to the home screen is the step that unlocks push. If an agent is on iOS and sees no permission prompt, check that they installed the app to the home screen rather than just opening it in Safari.

Which events notify you

When a customer accepts a quote, the agent who sent it gets a notification. Commission refund alerts surface to the merchant.